Yes, we ship internationally. You can find the list of available locations through the "Country" menu at check-out. Customers who refuse our parcel are responsible for the original shipping charges, any import fees that may have incurred, as well as the cost of returning your parcel to us; and will be deducted from your order refund once your shipment has been received.

Once your order is processed, you will receive a confirmation email with your delivery address, the products you ordered, and the amount paid. If there are any mistakes in your delivery address, please contact order@aprilpoolday.com immediately. We do not accept cancellation after shipment is confirmed.

Once your order is shipped, you will receive a confirmation email with the tracking number. Your parcel is fully traceable on the carrier’s website, using the tracking number received. Don't hesitate to contact our carrier or our customer service for any further questions.

Orders are typically shipped within 3 business days. Delivery period varies between countries and Postal Services. Delivery details will be provided in your confirmation email with the tracking number. Your parcel is fully traceable on the carrier’s website, using the tracking number received. Don't hesitate to contact our carrier or our customer service for any further questions.

Please contact order@aprilpoolday.com immediately if you need to change or cancel your order. We do not accept cancellation after shipment has been confirmed.

You can contact us through our contact page! We will be happy to assist you.

Please refer to our size chart available on each product page or contact our customer service team at order@aprilpoolday.com  who will be happy to assist you.

If the item you would like to purchase is not available, contact our customer service team at order@aprilpoolday.com  who can let you know when it will be restocked or if it’s available for pre-order.

We use the payment service OPN Payments which accepts the following methods of payment:

-All major credit cards
-Thai mobile banking
-TNG eWallet
-PromptPay
-TrueMoney
-AlipayHK
-Kakao Pay
-WeChat Pay

Please kindly contact your bank in case your payment was declined or canceled.

All products purchased on our website can be returned within 10 days of receiving your shipment, in their original condition and packaging (not worn, with hygiene stickers not removed).

• Exchanges and refunds are accepted, but customers are responsible for any duties and taxes occurred when shipping back. 
• Items on sale cannot be returned.

We do not accept cancellation after shipment is confirmed.

All exchanges (different styles or sizes) are accepted. For exchanges, customers are responsible for the charges of the return shipping, but Aprilpoolday will bear the charges of shipping of the new exchanged product. Any duties and taxes occurred are the responsibility of the customer.

All items excluding items on sale are refundable. The return shipping fee and any reverse duties and taxes occurred are the responsibility of the customer and will be deducted from the refund amount.

If an item received is faulty or damaged, please contact our customer service (order@aprilpoolday.com) upon receiving the item. Any faulty item must be notified within 7 days of receiving the order, with evidence of photos.

Please contact us at https://aprilpoolday.com/pages/contact with your order number and reason for return and we will reply within 3 business days.

The refund of your order will be processed within 10 business days upon the receipt of the returned item. Please kindly note that we reserve the right to decline a refund in case your item was not sent in its original condition (worn, damaged, etc.). The refund will be issued directly to the payment method used for the original purchase.